Refund policy
We hope you are happy with your purchase; however, should you wish to return your order due to the receipt of an incorrect item or defect for an exchange or refund, please note we will accept returns sent back within 30 days of receipt of your order. Please see our exceptions/non-returnable items (stated below)
Returns
Please ensure the product(s) are in their original condition and packaging, with all tags attached.
If you have received a faulty item, before returning your order, please contact our Customer Service Team, who will be happy to help you.
Returns Shipping
Please note that we are not liable for the cost of return shipping. We recommend using either Royal Mail Recorded Delivery (with sufficient compensation cover for the value of contents) or a delivery service such as DHL. Please note that we are not liable for items lost in the post. Returned goods must be packaged securely, as we will not accept returned goods that are damaged in transit.
Please include the return paperwork as well as any paperwork received with your order, so that we can process your return as quickly as possible
To start a return, you can contact us at goods.tatva@gmail.com
Please note that returns will need to be sent to the following address: 216 Roding Lane South, IG4 5PP, UK
If your return is accepted, we’ll notify you, as well as give instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at goods.tatva@gmail.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions/non-returnable items
Certain types of items cannot be returned, like "print-on-demand shoes," due to which items are custom printed once an order is placed and are considered final sale items unless the goods are damaged or faulty; custom products (such as special orders or personalised items); and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 30 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 30 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return items and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at goods.tatva@gmail.com